3. How can I access the storage/SD card after connecting the M7 to the computer?

A: M7 uses the MTP protocol and couldn't be properly recognized until the MTP driver installed.

Connect M7 to computer, open the disk named "FiiO";  Then, for Windows computers, copy the "SAMSUNG_USB_Driver_for_Mobile_Phones_1590.exe" file in the folder "Windows" to a local folder on the computer (such as the desktop) and double click to install it;  For Mac computers,  install the driver stored under the folder "Mac\OS MTP Client". After that, you'll be able to access the storage or SD card of the M7.

Instruction of installing the M7 MTP driver on Mac: click here to download

Instruction of installing the M7 MTP driver on Windows: click here to download

If you fail to install the MTP driver in Win10(This app has been blocked for your protection.), please try the following methods:

1. Run the driver from an administrator-enabled powershell window, right-clicking over the Windows symbol. 

2.Get into Safe Mode in Windows 10 and install the driver.