4. What can be done if the left and the right ear units are disconnected? How to clear pairing?

If there is only one channel that can be connected while the other is disconnected, it is suggested to clear pairing.

【How to clear pairing】

Keep the ear hooks inside the charging case. After opening the case lid, hold the multifunction button of the case for 12s. The ear hook will first turn off and then turn on when the left and right ear hooks will complete the pairing automatically. the middle of the indicator light flashing alternately in red and white means the UTWS5 is in pairing mode.