3. What should I do if the BT11 does not work normally?
FIIO BT11 usage introduction video: https://youtu.be/5KCXKte-dVQ
What should I do if the indicator does not light up and BT11 cannot be recognized?
A: Generally no sound, not recognizing problems are caused by poor connection. You can disconnect the BT11 from the device, then replug it to use again.
The BT11 shows that a device is connected, but it is not the device I want to connect, what should I do?
A: You can clear the current pairing via FIIO Control and then manually select the device you want to connect. Or move away from other receiving devices, re-plug the BT11 and keep the device you want to connect closer to the BT11.
The light does not light up corresponding colour according to the connected Bluetooth code?
A: If the light does not light up corresponding colour according to the connected Bluetooth code, please make sure that the Bluetooth code format you want to use has been enabled for BT11 in FIIO Control APP first. Besides, please check whether the receiving device supports that Bluetooth code.
Why can't I connect the other BT11 to FIIO Control, even if I have disconnected the first BT11?
A: After connecting a FIIO BT11 to FIIO Control APP, you would need to clear the paring for this BT11 in the APP before pairing a new BT11 in the APP.
Why can't I connect BT11 to the FiiO Control APP?
A: When connecting to FiiO Control APP for the first time, please make sure that the BT11 is in pairing mode ( Red and blue lights are flashing alternately) and Bluetooth is on. (If the same mobile phone is paired with the same BT11, you can connect to BT11 without entering the pairing mode for the second time and onwards).
If you still can't connect, please make sure there is no other cell phone connected to the BT11. Please remove the connection on the other mobile phone and refresh the connection again.
About the Exclusive USB Audio Access Mode
Due to system and hardware differences of certain Android mobile phones, there may be some permission conflicts and compatibility issues when they are working in the Exclusive USB Audio Access Mode. Here are some situations we have noticed.
1.For some mobile phones, third-party apps are forbidden in the background by default in their power management policies. This will cause a stop on the playback after a few seconds when the music app is working in the Exclusive USB Audio Access Mode. If it happens, please set the app to stay working while asleep in the battery management setting of the mobile phone.
2.When the music app is working under the Exclusive USB Audio Access Mode, the sound may be stuttered or paused when operating other apps. We are working on this issue. It is suggested to focus on listening to music when using the Exclusive USB Audio Access Mode, or disable the Exclusive USB Audio Access Mode when listening to music.
