25. How to wipe the cache & data in Recovery mode on the player? What to do if I forget the password of the player?

1.You could try to enter recovery mode by holding the power button and the next track button for about 5s at the same time in power off mode first.


2.Then adjust the Volume UP/Down knob to choose ‘wipe data/factory reset' to clear the data.
                 

3.Press the power button for ensure.


4. Adjust the Volume UP/Down knob choose 'Yes' and press the power button for ensure.



5. Adjust the Volume UP/Down knob choose 'Reboot system now' and press the power button for ensure.